Privacy Policy for Our Visitors

Learn more about how your personal data is handled. This privacy policy explains the types of information we collect, why we collect it, and how it is used and protected at seralivonex.sbs.

Types of Information We Collect

We collect information when you use, access, or interact with our website.

• Personal data you give us, such as your name, email address, or any other details you provide via contact forms.
• Technical data collected automatically, including IP address, browser type, device information, and operating system.
• Usage data, such as the pages you visit, time spent on our website, and your interactions with features.
• Cookies and similar technologies, which help us recognize your device and improve your website experience.

How We Use Your Data

The data we collect is used to personalize services, improve our website, and for communication purposes.

• To respond to your inquiries and provide customer support as needed.
• To analyze website usage and trends, helping us deliver a better user experience.
• To personalize your experience by remembering your preferences and past interactions.
• To maintain security and prevent fraud or unauthorized activities.

Our Legal Basis for Processing

We comply with Malaysia’s PDPA and, where applicable, international data privacy laws.

Your data is processed based on your consent, the need to fulfill a contract, compliance with legal obligations, or our legitimate interests, provided these do not override your rights.

Information Sharing

We treat your information responsibly and do not sell it to third parties.

• Your information may be shared with service providers who help us operate this website under strict confidentiality agreements.
• Information may be disclosed if required to comply with laws or protect rights, safety, or property.
• If our business is transferred or merged, your data may be included as part of the transferred assets, following applicable law.

Data Security

We employ best practices to safeguard your data, using encryption, secure servers, and regular reviews of our security protocols. While no system is completely secure, we are committed to managing your personal information responsibly and updating security measures as needed.

Your Rights

As a user in Malaysia, you should know your data privacy rights under the PDPA.

• You can request access to your personal data collected by us at any time.
• You may request correction of inaccurate or outdated personal data.
• You have the right to withdraw consent or object to some types of processing where permitted by law.
• You can request deletion of your data, subject to applicable retention requirements and laws.

Cookie Usage

We use cookies to recognize your device, remember your settings, and gather analytics about website performance.

View Cookie Policy View Cookie Policy

Contact Us

If you have questions about your privacy or need help exercising your rights, please contact us directly. We’re here to assist you.

Changes To This Policy

We may update this privacy policy to comply with changes in legal requirements or improve transparency. Any changes will be posted on this page. Please check back regularly.